Posted on January 13, 2010.
Till death do us part: Insurance Companies Delay claims until Tenant Dies You may have heard stories of insurance companies jump through hoops to deny the claims of their clients. Many of these stories seem too farfetched to possibly be true. Yet the fact of the matter remains that many large insurance companies will stop at nothing to deny the allegations, all in an attempt to increase their profit.
Insurers use different tactics in their attempts to avoid paying their customers. One of the most ruthless methods they employ is simply to delay payment. They know that if they wait long enough, many customers become frustrated and give up all demand their rightful pay. This becomes expensive game of chicken, with the loser forced to pay the bill. Too often, the client is innocent in the end lose.
As if this were not enough, the insurance companies took this tactic to its lowest of all time. Some providers of long-term care insurance were to delay payments to a senior, citing justifications artificial and unjustified. The insurance giants know that if they can delay long enough, the policyholder will die of the elderly. This is not only immoral, but it leaves the policyholder and family with a mountain of bills, all of which the insurance company should be paying.
Delaying the payment claim is not an unusual practice in major insurance companies. The Washington Post recently reported supervisors AIG admitted to taking excessive measures in attempts to avoid paying. These actions included delaying payment until a year, blocking payment checks in the boxes, and dumping papers important correspondence.
Insurance companies will use any trick possible to delay the payment claim. In a recent article in The New York Times reporter Charles Duhigg discovered some of these techniques. The article said that employees of Conseco, an insurance company long term care, admitted to intentionally spread wrong forms to policyholders. They would then deny such requests, saying the records were inaccurate. Employees would also attempt to declare the claims as "abandoned" if the lessee has not submitted the appropriate forms within 21 days. Conseco employees even admitted to the withholding of payments for such a long period of time that policyholders have submitted paperwork unnecessary.
Standing at an insurance giant takes a long time and unlimited patience. These companies are fully aware that they have the upper hand and use all the methods they can muster to delay and deny new requests. Unfortunately, these tactics leave the shadow assured the bill.